Refund policy

Return & Exchange Policy

Are Divinity Hair Co. Wefts Refundable?

No. All Divinity Hair Co. products are final sale. Refunds are not offered under any circumstance. Divinity Hair Co. wefts are professional-use products and cannot be returned for a refund once purchased.

Does Divinity Hair Co. Offer Exchanges?

Yes — exchange only, within a strict 90-day window from the original delivery date. All exchange requests are subject to Quality Control review and approval.

What Is the 90-Day Exchange Window?

You have 90 days from the date your order is delivered to submit an exchange request. Requests submitted after 90 days will not be reviewed.

What Types of Exchanges Are Allowed?

Divinity Hair Co. considers exchanges for:

  • One-time shade exchange (within 90 days, unused only)
  • Factory defect replacement (within 90 days)

Refunds and store credit are never issued.

What Condition Must the Weft Be In to Qualify for Exchange?

To be eligible for review, the weft must be:

  • Completely unused and uninstalled
  • Returned in its original packaging
  • Have all tags, seals, and protective materials intact
  • Show no signs of handling, wear, or alteration

Once a weft has been installed or altered in any way, it is permanently ineligible.

What Does Divinity Hair Co.'s Factory Defect Warranty Cover?

Divinity Hair Co.'s 90-day factory defect warranty is limited strictly to construction defects. If confirmed by our Quality Control Team, Divinity Hair Co. may replace a weft at no cost for the following issues:

  • Weft separation from the attachment track
  • Rips or tears in the weft structure
  • Structural failure at the attachment point not caused by installation or handling

All warranty claims are reviewed and approved at the sole discretion of the Divinity Hair Co. Quality Control Team.

What Is NOT Covered Under the Warranty?

The following are not warranty issues and will not be approved for exchange or replacement:

  • Color fading or color shift
  • Tone changes, warmth, or brassiness
  • Dryness, matting, tangling, or texture changes due to well water, hard water, or the use of keratin or protein-based products such as Olaplex®, K18®, or similar products
  • Damage or texture changes due to improper maintenance or failure to follow Divinity Hair Co.'s recommended care guidelines, including sleeping without a silk or satin bonnet and brushing with an extension-safe brush
  • Shedding related to normal wear, brushing, or installation
  • Damage from coloring, toning, glossing, bleaching, or chemical processing
  • Heat damage or styling-related damage
  • Improper installation, removal, or maintenance
  • Client care or product misuse

Hair extensions are colored and processed like natural human hair and will respond differently over time depending on care, environment, and shade selection. These are not manufacturing defects.

Can I Exchange a Weft That Has Been Installed or Worn?

No. Installed, worn, or altered wefts are never eligible for exchange — even if worn briefly.

How Does a Shade Exchange Work?

  • One shade exchange is permitted per weft.
  • The weft must be unused and uninstalled.
  • Exchanges must be for an item of equal or greater value.
  • Customers are responsible for any price difference.
  • No refunds or store credit will be issued.

Who Decides If an Exchange Is Approved?

All exchange and warranty claims are reviewed by the Divinity Hair Co. Quality Control Team.

  • Inspection takes approximately 7–10 business days.
  • Approval is not guaranteed.
  • All decisions are made at the sole discretion of Quality Control.
  • All decisions are final and non-negotiable.

What Happens If My Claim Is Denied?

If a weft does not meet eligibility standards:

  • The claim will be denied.
  • The original weft will be returned to the customer upon request.
  • No exchange, refund, or store credit will be issued.

When Will My Replacement Be Sent?

No replacement will be shipped until:

  • The weft has been received by Divinity Hair Co.
  • Quality Control inspection has been completed.
  • The claim has been approved.

Who Pays for Return Shipping?

Customers are responsible for all return shipping costs. Divinity Hair Co. is not responsible for lost, delayed, or damaged return shipments.

Are Any Items Non-Exchangeable?

Yes. The following items are final sale and not eligible for exchange:

  • Final sale or discounted items
  • Custom orders
  • Any weft returned after 90 days
  • Any weft showing signs of use or alteration
  • Accessories, brushes, tools, kits, color rings, or digital products

Are Divinity Hair Co. Wefts for Professional Use Only?

Yes. Divinity Hair Co. wefts are intended exclusively for licensed cosmetologists, certified extension artists, and trained professionals. Improper handling, incorrect installation, or chemical processing voids all warranty and exchange eligibility.

Does Divinity Hair Co. Reserve the Right to Refuse Exchanges or Warranty Claims?

Yes. Divinity Hair Co. reserves the right to deny any claim that does not meet the requirements outlined in this policy and may update this policy at any time without prior notice.